General terms and conditions

Article 1 – Applicability

These terms and conditions apply to all agreements with ImpactAll regarding participation in, use of, and/or assignments for:

1. providing courses, training programs, and other forms of education, or providing advice in the broadest sense of the word;
2. organizing symposia, forums, conferences, workshops, training programs, or organizing and/or supervising events in the broadest sense of the word;
3. selecting and/or providing chairs, presenters, guest speakers, jury members, debaters, or acting as an intermediary for speakers in the broadest sense of the word;
4. developing and/or publishing teaching materials, brochures, articles, scientific research, (manual) books, visual and/or audio material, or providing publications in the broadest sense of the word;
5. performing live streams and using the studio;
6. renting the portable studio;
7. recording/producing video productions;
8. performing editing and/or website work; 
9. concepts, formats, Scripts, analyses, teaching modules, project materials, library facilities, audio and video archives, or expertise of ImpactAll in the broadest sense of the word, hereinafter referred to as “service.”
10. Deviations from these terms and conditions are only binding if and insofar as they have been confirmed in writing by ImpactAll.

Article 2 – Conclusion of the agreement

The agreement between ImpactAll and the client is established by:

1. The client’s signature on the designated form,
2. the written confirmation signed by ImpactAll and the client,
3. written mail or email from ImpactAll to the client confirming their telephone registration, order by fax or email, and agreements with an ImpactAll representative.
4. Verbal agreements between the client and ImpactAll.

Article 3 – Cancellation by the client

1. The client for a service has the right to cancel participation in, use of or the order for a service in writing or by email.
2. In case of cancellation more than one month before the start of a service, the client is obliged to pay 50% of the principal amount.
3. In case of cancellation less than one month before the start of a service, the client is obliged to reimburse 100% of the principal amount.
4. If the client, or the participant or contact person designated by the client, or their representative, terminates participation prematurely after the commencement of a service or otherwise ceases to use the service, the client is not entitled to any discount or refund.

Article 4 – Cancellation by ImpactAll

ImpactAll reserves the right, in consultation with the client, to send a different trainer/facilitator, filmmaker, facilitator, or speaker in the broadest sense of the word than originally agreed upon. In the event of illness and/or force majeure, client permission is not required.

Article 5 – Replacement

The client, or the participant, contact person, or representative designated by the client, may, in consultation, have another person participate in a service in place of the registered participant, contact person, or representative, provided the substitution is notified to ImpactAll before the start date of the service. Substitutions after the start of the service are not permitted. This provision does not affect ImpactAll’s right under Article 4.

Article 6 – Prices

Prices are non-binding unless included in a written agreement as referred to in Article 2.

Article 7 – Payment

1. The client must pay the principal amount due one month before the start of the service, but no later than 30 days after invoice date, in the manner specified by ImpactAll, without discount or compensation, unless expressly agreed otherwise.
2. Travel and accommodation expenses, as well as mandatory literature related to participation in services as described in Article 1, paragraph 1, subparagraphs 1 and 2, are not included in the principal amount/course fee, unless expressly agreed otherwise in writing. Accommodation expenses must be paid by the client.
3. In the event of non-payment or late payment, the client will owe statutory interest on the outstanding amount, including VAT, starting 30 days after the invoice date.
4. The client must pay in the agreed-upon currency, without deduction and without suspension due to any alleged or actual shortcoming on the part of ImpactAll, without prejudice to any right to compensation the client may have in this regard.

Article 8 – Collection costs

If timely payment is not made, ImpactAll is entitled to outsource the claim for collection. In that case, all costs, both judicial and extrajudicial (collection) costs, will be borne by the client. This will always include the costs of collection agencies, as well as the costs and fees of bailiffs and lawyers, even if these exceed the legally awardable legal costs. In any case, in the event of late payment, an amount of 10% of the amount owed will be due for extrajudicial collection costs.

Article 9 – Exclusion

ImpactAll has the right to refuse participation in, or use of, a service of the client or a participant, contact person or their representative designated by the client, or to suspend the execution of the assignment or to temporarily or permanently deny the use of organizational preparations, intermediary proposals, publications and expertise as referred to in Article 1, paragraph 1, sub 2 through sub 5, if the client has not fulfilled its payment obligation in a timely manner, without prejudice to the provisions of Article 7, paragraph 3.

Article 10 – Copyright

1. The copyright on the works published by ImpactAll, as described in Article 1, paragraph 1, subsections 4 and 5, rests with ImpactAll, unless another copyright holder is indicated on the work itself. Without the express written permission of ImpactAll, the client will not publish or reproduce in any way any data from parts and/or excerpts or any material.
2. The copyright on reports, proposals, and other documents resulting from ImpactAll’s work rests exclusively with ImpactAll.

Article 11 – Liability

1. ImpactAll accepts liability to the client for damages resulting from a shortcoming attributable to ImpactAll in the performance of the agreement or from unlawful acts, but only if covered by its liability insurance and to the extent the insurer pays out.
2. Except in the cases referred to in paragraph 1, liability is limited to the amount invoiced for the damage-causing service, or, in the case of a long-term agreement, to the invoice amount for a period of 6 (six) months. In no event will the compensation exceed €10,000.00.

Article 12 – Discounts

Discounts are not stackable unless otherwise stated.

Article 13 – Applicable law and competent court

Dutch law governs all agreements between ImpactAll and a client. Disputes arising from agreements to which these terms and conditions apply and that do not fall under the jurisdiction of the subdistrict court will be submitted to the competent court in the place where ImpactAll is established.